POV Resort Policies
POV’S Manifesto of Expectations
We get that we are stewards of this place that means so much to so many. While most of our guests come year after year and love this place – we don’t take this for granted. However, we feel it is important to set expectations ahead of time to make sure POV Resort is the right fit for you!
PLANS CHANGE | From time-to-time unforeseen circumstances arise, and sometimes we need to change plans around here. We aim to make sure if things change for our guests, you will receive an equal or upgraded experience as a result. We appreciate your patience with us!
WE’RE A RESORT | This is a resort, so there are other folks on site. If you ever have challenges with other guests, call us in – we’re happy to help. We are not remote, but we are in a national forest. So on rare occasions there will be noise from neighbors or the state highway. Our campsites aren’t as close as KOA’s, but they aren’t as far apart as some national forest campground sites. However, we feel the amenities of being a resort and being close to some super cool stuff outweigh being in the absolute middle of nowhere. We also do have quiet hours from 10pm to 8am so groups of all types can enjoy the peace and relaxation of the woods at night.
NOT A HOTEL | We are a lake resort, not a hotel, and ask you to help with a few things before check out. We provide towels (for cabins) and linens for everyone (which most resorts don’t), so we ask you to help strip the beds. While we don’t have time to clean all the cabin dishes between guests, we do provide dish soap and ask you wash them before you leave. Our goal – this extra time helps our team to make sure the units are so clean even Darren’s mom would stay here. And she does!
- OUR GLAMPING IS STILL KINDA CAMPING | Our glamping campground units are camping – albeit with a lot of upgrades. So, there are the normal things you’d expect to see in nature and camping with occasional animals (that will leave you alone) and insects and such conditions. Our campers and tents do not have bathrooms or operable appliances inside. We did this to keep the costs down for everyone as compared to many of our glamping competitors. There is a water station outside the bathhouse, though, for you to get your own potable water.
- CAMPING BATHHOUSE IS SHARED | If you’re looking for a dedicated camping bathroom never used by other guests, POV isn’t the right fit for you. Our glamping campground has a shared public bathhouse with four bright, private bathrooms — we clean it 2-3 times daily. But sometimes guests aren’t as respectful as others in leaving it as clean as they found it. We thought about strapping a staff person to the bathhouse to clean it on demand, but decided against it for a number of reasons. BUT if the bathhouse does need extra attention between cleanings, text cell number inside bathrooms to let us know – we will get on it!
- PUT STUFF BACK PLZ | We ask guests to put away stuff where they found it, in the condition it was originally in. Parents — please help your kids put balls, yard games, and non-motorized watercraft and beach toys away. Kids – please help your parents pick up the cabin or glamping unit before you leave.
ENJOY THE BREEZE | There is no AC – we’re so far north it’s hardly ever needed. We recommend closing windows by day and opening for cool air at night – nearly always does the trick! Our cabins have fans inside them, and our glamping units have power stations that can power fans if you bring one.
FAMILY FRIENDLY PLACE | We aim to be a family-friendly resort and therefore have a lot of amenities on-site for all ages (including adults – ya’ll need to relax too). But parents — please do not let your young kids go around the resort unsupervised (this still is a forest, and we do have an unsupervised lake). To be a good fit for families, our 2- and 3-bedroom cabins do have some bunk beds – which aren’t the right cup-o-tea for all adults.
WE’RE HERE TO HELP | Our small team is working hard to make sure this place is top notch – but if you ever run into an issue let us know right away so we can make it right! If we don’t know about it we can’t help. And if you have any ideas on how to improve, let us know and we will add it to the list!
AND MOST IMPORTANTLY…And last but not least, you are contractually obligated on telling the owners where and how you caught your fish! 😉
Reservation Policies
ALL GLAMPING AND FALL/WINTER/SPRING CABIN PAYMENT SCHEDULE:
- 25% deposit is required
- Remaining 75% will be due two weeks prior to check in
3-PAYMENT SCHEDULE (For Summer Weekly Rentals):
- 25% is due upon booking confirmation
- 25% is due approximately 3 months before check in
- 50% is due two weeks before check in
Finally, if you add any “add-ons” to your reservation the deposit for those add-on’s will be charged at that time with the remainder due upon the payment schedule originally set. If you need to talk through anything prior to booking, please call, text, or email us to touch base.
RATE INCREASES
Rates are raised annually to address cost of living increases and inflation. This ensures we are able to maintain the same high quality experience you expect from a stay at POV Resort. 2025 rate increase will be 6%. This reflects the estimated 3.5% inflation rate for 2024 and the implementation of a new 2.5% Room Tax by the Town of Phelps.
“HOLDING” RESERVATIONS
The only annual reservations we “hold” are summer week-long cabin reservations. Guests staying in the cabin during this period have first dibs at their same cabin the same dates/week the following summer. If declined, it will be opened up to new guests. All other bookings are first come, first serve and are available anytime within a year in advance (exception – wedding reservations).
REQUIRED CREDIT CARD ON FILE
In lieu of a security deposit or a hold on your credit card for a damage deposit, the resort requires all guests to have a credit card on file for the event damage is incurred during your stay. Your credit card information is kept confidential and secure and stored in the resort’s secure, online card processing company – Stripe.
DAMAGE PROTECTION
In the event property is damaged or missing, payments to your card are processed only after post-checkout. A fee will be assessed based on the extent of the damage or missing items. This damage protection also includes a $40/hour charge for a unit left in an unusually unclean state (again, documentation will be provided to the guest if this occurs). Guests will be notified via email of damage documented, providing the documentation for your records.
MISSING PAYMENTS
The securely stored credit card will also be charged if payments are missed according to the payment schedule agreed to.
ALTERNATE ACCOMMODATIONS
Situations arise from time to time, and we reserve the right to provide alternate accommodations for any reason that are of equal or greater value to your reservation – if this ever occurs we will provide notification in writing for your records.
If you’d like to request moving to a different unit after check in for personal reasons/preference, we do have a $40 extra cleaning fee for cabins and $25 extra cleaning fee for a glamping unit.
MINIMUM RENTAL AGE
Minimum age to rent a cabin is 21 years and the person who books the resort must stay for the entire rental period. Sub-letting or parents renting for their children under age is NOT allowed. Minimum Age required to rent a campsite is 18 years and the person who makes the reservation must stay for the entire rental period.
ADDITIONAL CHARGES
- We have a $40 surcharge for 1 night cabin stays and a $25 surcharge for 1 night glamping stays
- Each additional guest charge beyond capacity of unit – $10/night (all seasons)
- There is a $50.00 per check fee for all returned checks
- There is a $40/hour charge for units left in an unusually unclean state
Cancellation Policies
CANCELLATION POLICY AND REFUNDS
The cancellation policy you booked with can be found with your confirmation email you received when you paid your deposit. We know that plans can go astray. However, we rely primarily on advance reservations and cancellations cannot always be filled. No refunds due to change of plans or early departures. All guests are financially responsible for the entire booking once your reservation has been made. All cancellations must be made within these time frames or you will be charged the additional balance due. The renter agrees that he/she will not claim any charge backs or credits from his/her credit card company for any fees charged to his/her credit card, including but not limited to deposit, rental, or additional damage fees. We will make every effort to find new renters for the unit.
So to be fair to all concerned, our current policy is as follows:
- Last Minute Sickness – If you or someone in your party get sick with COVID-19 symptoms close to your stay (up until day of arrival) at POV, we want you and your family to take care of yourselves and quarantine. Family first. For guests that fall ill, you may roll your deposit to a future visit and re-book for a stay(s) to be completed within a year without any penalty.
- Cabins –
- For High Summer Season cabin reservations, guests who cancel at least 30 days before check-in will get back 100% of the amount they’ve paid. If you cancel within 30 days before check-in, you will be refunded 100% of your deposit if we manage to re-rent your cabin on the previously reserved dates.
- For the remainder of the year, guests who cancel at least 14 days before check-in will get back 100% of the amount they’ve paid. If you cancel within 14 days before check-in, you will be refunded 100% of your deposit if we manage to re-rent your cabin on the previously reserved dates.
- Campsites – For glamping campsite reservations, 75% of paid prepayments are refundable when cancelled 14 days before arrival or earlier. 0% of deposits are refundable if cancelled within the 14 day window. If you cancel within 14 days before check-in, you will be refunded 100% of your deposit if we manage to re-rent your campsite on the previously reserved dates.
We recognize extenuating circumstances occur – if a cancellation occurs within a two week time frame of your stay due to either inclement weather (flood, snowstorm, or bitter cold of ~0 degrees high) or a family emergency you may apply your deposit to a future visit. This will be reviewed on a case by case basis.
Check in and Check Out Procedures
TIMES
Summer check-in is a firm 3pm and check-out is 9am for cabins and 3pm and 11am for campgrounds unless arranged prior with owners. The remainder of the year it is flexible with coordination with POV ownership.
POV MAP (KNOW WHERE TO GO UPON ARRIVAL)
CHECK-IN PROCEDURES
Know where your cabin or glamping campsite is before you get on the road – see POV Resort’s map on where to go when you get here. Check in is a firm 3pm at the earliest, although you’re welcome to come to the property early to use our outdoor amenities. Helpful information about the resort as well as the unit key can be found at your unit (which will be unlocked), so head straight there to relax when you arrive any time 3pm or later.
CHECK-OUT PROCEDURES
Upon departure guests are required to leave the resort in the same general condition as it was when they arrived. There is a $40/hour charge for units left in an *unusually* unclean state – if needed, this charge will be issued within one week of check out and documentation to the unclean state left will be provided.
CABIN CHECK-OUT TO DO’s
- Please return all kitchen items to your cabin if you used them in a different unit
- Place all blue towels in the blue laundry bag; place all white linen sheets in the white laundry bag; and strip comforter covers (white sheet-like duvet cover on comforter) and place in the gray laundry bag – leave the mattress protector pad on the bed (your help with this is again MOST appreciated — our laundry service is now requiring these steps)
- If you checked out a Roku or another item from the Rec, please return it to the check out shelf where you found it – cleaned and in the same condition as check out
- In the winter, return all thermostats to 55 degrees
- During the summer, open all windows to air out the unit
- Remove all trash and recycling from the cabin – there are designated dumpsters for each available on the driveway out of the property
- Extinguish all fires and cleans trash out of fire ring
- Lock the unit and return your key in your unit to the hook where you found it by the front door
GLAMPING UNIT CHECK OUT TO Do’s
- Remove all trash and recycling from your campsite, there are designated dumpsters for each available on the driveway out of the property
- Leave your key in your unit where you found it
- Place all linens and comforter covers (white sheet-like duvet cover on comforter) in laundry bag – leave the mattress protectors
- Extinguish all fires and clean trash out of fire ring
Pet Policy
We are only a dog-friendly resort between the end of August and early June (not summer) – in Cabins 1, 3, 10, and 11 during that time frame. We have a $50/stay per dog fee; this fee does not cover damage caused by your dog. Pets must be on a leash outside cabins at all times and crated inside when left alone. NO DOGS are allowed in the campgrounds (keeping sound down) or the beach (for kids).
Aggressive pets are not welcome.
There is a $50 fee for not cleaning up after your dog (this includes significant pet hair remaining on furniture post-checkout or any indoor pee or poop stains). ANY damage, including significant hair on furniture or bedding, will be subject to additional charges. Each dog-friendly unit is furnished with cleaning supplies to clean up after them including a vacuum, floor mop, and broom. Sheets to cover the couches and futons are available upon request. If any damages are incurred from dogs’ behavior, owners will be required to pay for them with the credit card on file at the office.
We also ask dog owners to observe the following:
- No barking
- All guest dogs must be on a leash at all times and clean up after them
- Remember your pooper scooper
- Dogs are not to be left in the cabins alone unless they are confined in an indoor dog kennel
- Dogs are not to be tied to trees or to the cabin
- No more than TWO dogs allowed per cabin, unless permission is granted at time of reservation
- Dogs are not allowed in the rec room, on boats, on the playground or the beach at any time
- Sorry, we do not allow cats
Service Pet Policy
Note: We fully support guests who legitimately need service animals. Please be aware that fraudulent misrepresentation of a pet as a service animal is a federal crime under the Americans with Disabilities Act. If it is discovered that a guest has misrepresented a pet as a service animal, we reserve the right to seek financial restitution, report fraudulent claims to government authorities, and to cancel the reservation and remove the guests without notice and without any refund for unused nights.
If you are bringing a service animal to the resort, you are required to provide the following information:
- Is your service animal required because of a disability?
- What work or task has your service animal been trained to perform?
- Your service animal must be housebroken, non-aggressive, not destructive, and not display repeated, unprovoked barking.
- Your service animal must not be left unattended at any time.
- Outside of the guest quarters, your service animal must be on a leash at all times, or under control of verbal or sight commands that they follow at all times.
- Your service animal should have a collar, harness, or microchip with identifying owner information attached should it become lost.
- Your service animal must be immunized against rabies and wear a current vaccination tag.
- Please walk your service animal outside for bathroom needs and clean up defecations immediately. Indoor piddle pads are not allowed.
- Please keep your service animal off the furniture and counters unless it is specifically needed for your disability.
- You are responsible at all times for your service animal’s behavior. While we reasonably expect that your specialty service animal is well-trained, should any damage occur, you are responsible for the cost of any cleaning, repairs or replacements. (See additional damage/cleaning fee above).
- You will be required to remove your service animal and/or leave for excessive noise, aggressive or damaging behavior or obvious lack of sanitation.
Other Policies
We cater to families and strive to provide an upscale family vacation rental experience. Renters agree to abide by our resort rules that are provided to you upon arrival.
Quiet Hours: Resort quiet hour is from 10:00pm to 8:00am. This means no loud noises after 10pm. All music must be completely turned off.
Minimum Night Stays: For cabins during Low Season we have a 2-night minimum stay. For cabins during Mid-Season we have a 3-night minimum stay. During High Season we have a 7-night minimum stay for cabins. For the campground season (May to September) we require a 2-night minimum stay. For stays less than these amounts the duration must be approved by ownership and incur an extra fee (nominal).
Maximum Occupancy: The number of persons occupying your shall not exceed the number stated on your reservation. If additional persons are added after your reservation is secured you MUST inform us upon arrival and charges will be added as necessary. Guests may be subject to cancellation/penalties if numbers exceed confirmed occupants listed. This is a violation of the rental agreement.
Bunk Bed Room Capacity: Due to current occupancy and airspace state health regulations (WI ATCP 72.14), only three adults are allowed to sleep in the bedrooms with two sets of bunk beds. This applies to every unit with bunk beds within the resort. However, bedrooms with two bunk beds are sized to sleep four children under the age of 12 or have two children and one adult sleep safely.
Winter Advisory: The resort does its best to keep the grounds maintained during winter months. However, it does snow quite a bit and a plow service is not always available at a moment’s notice. We recommend guests recognize weather conditions are outside of our control and to drive vehicles with good tires (not bald) as well as vehicles with all-wheel or 4-wheel drive. If contractors (ie for plowing) need to be hired to help with guest vehicles with inadequate tires, etc., the charges will be incurred by the guest. Guests are expected to maintain their own walkways with the shovel provided. We will have them clear at check in. We recommend leaving a bit of snow on the surface for traction.
Watercraft: All non-motorized watercraft on the lake (canoes, kayaks, paddleboards, paddle boats) are available for guests to use for free at their own risk. Per state regulations guests are to wear life jackets, which are provided also at no-charge in the benches down at the beach. Guests are asked to return all watercraft to the staging area of the rack after use.
Gasoline Sales: We are not permitted to do commercial sales of gasoline. However, we do have gas on site for guests that rent boats from POV Resort. Dublin’s Bar on the lake sells gasoline as well as the Phelps Convenience Center 5 minutes down HWY 17.
Boat Slip: One boat slip is provided per cabin as a part of the rental fee. Additional boat slips are available for a $10 daily fee on a first-come-first-serve reservation basis. Docks are available (installed and removed) as weather and staff time permits between approximately early May to late October.
Use of Grounds: All guests use the grounds and amenities at your own risk. This includes the beach and swimming area, which is un-guarded. Our gardens have been designed to be enjoyed by all. It is the responsibility of the parent to keep their children out of the gardens and landscaped areas. PLEASE RESPECT NATURE! We would greatly appreciate it if persons do not disturb plants, rocks, trees or other natural gifts. Please do not nail anything to trees or hang any ropes, swings or hammocks from tree limbs. Please do not walk or step in flower beds.
Candles: The use of any type of flame is prohibited in all buildings and throughout the site; The new “flameless candles” which are battery operated are permitted for use.
Children Supervision: There have been times we have had guests at the complex whose children were not properly supervised. Children under the age of 18 are your complete responsibility. Please know where your children are at all times and make certain that they clearly understand resort rules and policies.
Handicap Accommodations: We provide level-designated parking, ramped walkways throughout the property along with suitable restroom facilities. Motorized and transport chairs can easily navigate the grounds. All venues on the property are handicapped accessible.
Parking: Parking is available at the designated areas of the complex (gravel areas).
Speed Limit: The speed limit on the POV Resort complex is 5 mph and is strictly enforced for the safety of your guests.
Resort Indoor Furniture: Cabin and glamping unit furniture as well as the furniture in the rec room are not permitted to be taken out of the units.
Visitor Policy: Visitors are welcome between 8am and 6pm. Every guest of POV Resort may have one visitor, but they must register upon arrival at the office. If visitors do not follow the guidelines of the resort they may be asked to leave.
Alcohol: Alcohol consumption on the property is allowed with moderation only. We are a family oriented, peaceful resort, catering to those that want an enjoyable vacation experience.
Smoking: There is no smoking allowed in any cabins or glamping units of ANY kind. Smoking is only allowed in designated areas on the property, and we kindly ask that all cigarette butts are disposed of in the trash.
Fish Cleaning: There is no fishing cleaning allowed within any of the cabins. Fish are to be disposed at the fish cleaning station – see instructions posted there.
Snowmobiles, UTVs, ATVs: Snowmobiles, UTVs, and ATVs are welcome on the property as long as they drive on designated driveways and paths. They are to be parked in designated areas to both protect the grounds as well as the septic system. There is a 5mph speed limit on the grounds.
Trailers: Trailers are also welcome to the property and may be parked in designated parking areas.
Towels: In an effort to make the resort as easy and as inclusive as possible for guests (so less packing!) resort owners provide kitchen and bath linens and towels for INDOOR use only for cabin guests. They are not to be brought outside or to the beach.
Phones: We are located in the woods and your cell phone may not work at our resort (although we do get good ATT and Verizon service here).
Fireworks: The only fireworks we allow at the resort are small fireworks such as fountains and sparklers. All others are prohibited. Please pick up the trash.
WIFI: We do have high-speed wifi available in the main area of the resort grounds around the cabins. That being said, the resort is about relaxing and enjoying the Northwoods – so some IP addresses and websites may not be available. The password is posted in each cabin, the Lodge Room, and at various other locations around the resort.
Campfires and Firewood: All firewood must be purchased on-site to ensure firewood is not contaminated with pests or diseases. We enforce all local burn bans. Please do not cut down any trees or limbs – we are trying to preserve the national forest. All our cabins and campsites have fire rings and there is firewood for sale (self-serve) at our store at the gray rec building. Each week-long cabin rental receives a complimentary bundle of firewood upon check-in.
This property is privately owned. The renter accepts renting privileges with the understanding the he/she does hereby release Coadys’ Point of View Lake Resort (Coadys Point of View LLC), its officers and employees of all liability for loss or damage to property and injury against claims resulting from loss or damage to property or injury to the person of any member of the family or guest of the registered renters arising out of the use of resort facilities.
